2 Day Course

COMMUNICATION & PRESENTATION SKILLS ~ ESSENTIAL SKILLS TO DELIVER HIGH IMPACT PRESENTATIONS

Time : 9 am ~5pm / Venue : Hotel/s in PJ    

Your employees may be excellent in their job performance, but they may lack the communication & presentation skills needed to effectively convey their ideas to others. This workshop is designed for professionals who have to deliver business presentations on behalf of their organizations and want to feel more confident and get better results. 

 Objectives:

• To be able to help business professionals overcome their fear of public speaking and make a more positive impact through their presentations.
• Use relaxation techniques to overcome nervousness.
• Learn how to project your voice and use pauses to dramatize your point.
• Expertly handle difficult questions and situations.
• Communicate with clarity and conviction.

Who Should Attend: 

This course is recommended for anyone who needs to give presentations and has little or no presentation experience.

Course Outline 

• Why Communication skills are Critical in Presentations
• The Communication Process/Model
• Communicating to Inform  (Briefings, etc)
• Communicating to Persuade (Selling Ideas, Products/Services)
• The Psychology of Persuasion

Module  Two

• The Role of Perception (plus six fascinating drawings*  to intrigue you)

• Importance of  Feedback
• Non-Verbal Communication Signals
• Body Language

Module Three

• Pronunciation, the Critical but neglected Skill
• Common Mistakes in Pronunciation
• Triple Consonant Endings (with Exercises)
• Pitch vs Volume

Module Four

• Tone of Voice   (38% of message) 
• Questioning Techniques
• Barriers to Effective Listening
• Epitome of Rudeness (Interrupting when someone is talking)
• Five techniques for avoiding Miscommunication

• Clarifying your Objective(s)
• Knowing your Audience
• Writing and Rehearsing
• Importance of Grammar, Style, Language

Module Six

• Using Audio-Visual Aids
• Applying Murphy’s Law
• Types of Charts & Diagrams
• Diversity:   the Triangle &  Quadrant

• Secrets to eliminating "Stage-Fright"
• Speaking Confidently
• Handling your Audience
• Dealing with Hostility
• Closing Effectively

Module Eight

• Mock Presentation(s)
• Feedback, Comment & Critique
• Assessing your Communication & Presentation Skills:
• A Questionnaire(s)

Course Leader ~ Ms. Bebe Chooi

Ms. Chooi has tremendous experience in business presentations, especially on the international front.  Her audience has ranged from as few as five of the top officers from a multinational Melbourne-based business entity, to as large as five thousand at an international conference of energy experts in Cannes, France. 

Much of her business presentation experience was acquired during her sixteen years in management positions with PETRONAS, Malaysia's multinational oil and gas corporation.

Course Fee

(CLAIMABLE UNDER HRDF / SBL SCHEME)

• RM 880.00 per participant
• RM 830.00 Per Participant for 2 or more participants