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2-Day Course Achieving Greater Administrative Effectiveness 12 & 13 March 09 9.00 am ~ 5.00pm Hotel Singgahsana Petaling Jaya Skilled, empowered secretaries, administrative assistants and support staff are critical to a successful management team. What is it that makes them so valuable to their organizations? Quite simply, they see their work as more than just “a job” and are motivated to learn the necessary techniques for getting the most out of each day. Confident, successful employees reflect positively on the organization and the managers they assist. Objectives The participants will be learn proven techniques for becoming more productive and effective in their organization. The focus is on practical skills, tools and techniques to improve productivity, build a winning team with management and peers and maximize value to your organization. Who Should Attend Clerical staff, Assistants, Coordinators, Administrators, Secretaries, Personal Assistants, Receptionist, Officers and New Entrants. Course Contents: SESSION 1 THE TEN HABITS OF HIGHLY EFFECTIVE EMPLOYEES Effectiveness vs. Efficiency A Brief Summary of Stephen Covey's "Seven Habits of Highly Effective People" (Note : Those who want to know more should attend his seminar or read his book) Covey’s Eighth Habit (different dimension) Three Crucial Habits for Effectiveness (The Trainer's viewpoint) Chooi’s Three Habits (3 P’s) for Employee Effectiveness Passion Proficiency Professionalism
SESSION 2 IMPROVE WRITING SKILLS Some Common Grammatical Errors Pitfalls in Usage - Sorting out the Confusion Writing Memos, Circulars, Letters / Email /
SESSION 3 SESSION 4 SESSION 5 PERSONAL ORGANIZATION – SCHEDULING YOUR DAY Identifying and Overcoming Time-Wasters Setting Priorities Dealing with Procrastination Scheduling Tips to Time Management Assessing your Time Management Ability (A Questionnaire)
SESSION 6 THE VALUE OF TEAMWORK / WORKING TOGETHER A Team-Building Exercise/Game The Synergy of Teams The Five Dysfunctions of a Team (Lencioni): why Teams often Struggle How to Overcome Barriers to Teamwork
SESSION 7 MANAGING CONFLICT & DIFFICULT PEOPLE AT WORKPLACE Understanding Different Personalities Strategies for Handling Difficult People Approaches for Individuals to handle Conflict Steps in Analyzing and Resolving Conflict
Methodology Lecture & Group Discussion Course Fee (CLAIMABLE UNDER HRDF / SBL SCHEME) (Fees are inclusive of tea break, lunch, course materials and certificate of attendance)
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Achieving Greater Administrative Effectiveness
