Your Prepaid Reloads will be transferred or Automatic Reload to your Prepaid Account based on the following and after receiving the “Payment Info” and NOT according to the time of your bank-in transaction.
Cash or ATM Transfer:
Within 1 hour (from time received “Payment Info”).
Monday – Friday (9.00am – 6.00pm) Except Saturday, Sunday and Public Holidays.
If “Payment Info” received after 6.00pm, Prepaid Reloads will be credited next working day.
The online transfer can be done at anytime of the day but the Prepaid Reloads will be credited only after received the payment proof by fax: (604-4239197) or email: (firstname.lastname@example.org).
Once cheque cleared. Between 3 – 5 working days. Please contact Hotline Service at 6 0 4 – 4239197 or 012-5579197 , if your Prepaid Reloads Top-Up is not credited within 1 hour (for bank in cash only) after you have done the “Payment Info”.